The best kept secrets of great communicators free download

WordPress Shortcode. Next SlideShares. Download Now Download to read offline and view in fullscreen. Download Now Download Download to read offline. Tiffany Siok Follow. Business Resource Manager at ESi. How do great communicators communicate Module 1. Examples of effective communicators. Goal setting in 12 steps. Related Books Free with a 30 day trial from Scribd. Related Audiobooks Free with a 30 day trial from Scribd.

David Pesticcio. Teodor Laci. Views Total views. Actions Shares. No notes for slide. R Introduction Everyone is in the persuasion business. Sometimes that persuasion is directed to other people. Sometimes it is inwardly directed to your self-talk. Persuasion can occur in a simple conversation with one or a few people, or it can be while speaking to an audience of or more people, as part of your professional world or within your personal activities.

Persuasion is part of everyday reality and greatly determines the quality of your life and the success you achieve. Be conscious of your intention as you explore this topic. Incorporate one idea or a few ideas into your life at a time. When you are ready, come back for more. R Active Listening Listen actively when there is high emotion or the possibility of misunderstanding, when the person is important to you, or when you need the information they have.

The better you listen and respond to others, the better they will listen and respond to you. The more attention you pay when someone else is talking, the more attention they will pay when you are talking. Here are ways to listen actively. Think of listening based on the ratio of having two ears and one mouth. Use them in that 1 ratio. Listen twice as much as you speak. Maintain eye contact. It shows others that you are paying attention. This will reinforce your memory. It is advisable to ask permission first in 3 some situations.

That permission is seldom refused. If you wish to take a tape recording, it is vital to ask permission. Allow people to finish their own sentences no matter 4 how enthusiastically you want to jump into the conversation. Doing so will indicate respect for what the person is saying. Get all the information that is available within a conversation so you will not jump to 5 any false conclusions.

Wait for the end of the sentence or end of the conversation to be sure this conversation is unique from any other that may sound similar to you. Respond so the other person knows you are listening. Any of these will do. Be accepting rather than judgmental so you can truly hear the message being given.

Ask questions when you do not understand something that was said. This goes a long 8 way to building strong communication. Ask core questions. Start with broad information and continue seeking more specific responses. Pause before replying. Pausing will add power to what you say. It indicates you are 10 giving a considered response, that you thought about it, that it is not just some answer you offer every time this question comes up. Use the Rapid Repeat Method to improve your listening skills and concentration 11 abilities.

Do this by simply repeating, silently in your mind, what is being said a fraction of a second later. This holds your concentration and improves your recall of what was said. R Subconscious Encoding Consider that as humans we have two minds: the conscious and the subconscious.

The conscious mind is the judge of the information that comes through the senses, dealing with one item at a time. The subconscious mind stores memories and does not judge information at all. It simply stores it. When a person is asked a question they respond, whether the response is verbalized or not. Be enthusiastic! Use positive self-talk. Consider what mode your questions create. The way you ask a question sets a tone in 17 the conversation.

Practice using the following methods to improve the retention of whoever is in 18 communication with you: First — Make an effort to be first or last when giving a presentation to a group.

Last — First and last items in any situation are the most likely to be remembered. Unusual items — Use as many creative ideas as possible to make your presentation unusual and therefore more memorable. Linking — Connect information with something the other person already knows. Repetition — Things that are repeated again and again tend to stick in your mind.

Do this by summarizing regularly throughout a presentation and then again at the end. Enthusiasm — You and your listeners remember information when you are enthusiastic about it. A Action — the action has taken place. R Result — a result has happened. D Delighted — the other party is delighted! This method requires asking a question that could only be asked after those situations have come to pass. You must imagine a situation where you want to obtain agreement.

Then visualize the fact that the action has taken place. You will then have a question to ask that triggers this process. R Reaching Home Base Within any particular native language, each person has their own home base of language, according to the ideas put forth by the two founding scientists of Neurolinguistic Programming NLP. The first three are the main ones. Listen carefully to the kinds of words spoken by others. Be aware of the pace at which people are speaking.

That is another indicator of 21 language home base. Visual people tend to speak quickly. Kinesthetic people often speak more slowly than visual people.

Auditory people often speak more slowly than kinesthetic people. A 22 person with a compact and muscular body is often visual. Someone with a soft, round body and high proportion of body fat sometimes uses tastes and smell words in their language.

The person with a lean, delicate build is often kinesthetic in language. Research indicates there are two halves to the brain, each half dealing with different types of data. The right brain deals with intangibles and the creative elements. The left brain deals with logic and academic thought. As people use their brains their eyes also move. Each part of the eye movement adds to the information about their thought process. This will enhance your ability to communicate more clearly with them.

The following diagram is a map to further guide your under-standing, based on where they look. This applies to a right- handed person. Some left-handed people access in exactly the reverse way. The higher the position of the eyelid, the higher their interest level. Careful watching of the upper eyelids will tell you everything you need to know about their interest level. This is called the inner canthus.

When the inner canthus is visible, the person is showing a degree of interest. When the inner canthus is covered, the person is showing concern or even disagreement. The pupil is dilated when the 26 person is showing a degree of interest or excitement in what they are hearing, seeing, or feeling.

The pupil contracts when the person is indicating a concern or lack of interest. Light can change the size of the pupil as well. Be sure you are reading the indications accurately. Make direct eye contact with people for about five seconds at a time. Do this directly 27 when you are speaking to one other person, or do it in groups when you are speaking to large audiences. If making direct eye contact is difficult for you, look at a spot between the eyes of the other person. R Questioning Skills Questions are very powerful because they are always answered, even if those answers are not verbalized spoken aloud.

You will be able to create a number of different situations and reactions by the types of questions you use. This Author: Peter Thomson. This Publisher: Nightingale-Conant. Peter Thomson. Running Time. Connecting in a Disconnected World by Shawna Schuh.

User Reviews Rate this title. Review this title. Available On. Audio Books. Free Stuff. This is a very informativeand enlightening book.

It is a must read for all of you. There's valuable information which will be useful in daily interactions, but the vocabulary lesson was a huge disappointment. Loved it Useful for people who are looking to improve the way they communicate. Need to hear reapeatedly to ensure the message is etched in our memory. I found this to be very interesting. Add to Cart failed.

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We are sorry. We are not allowed to sell this product with the selected payment method. Pay using card ending in. Taxes where applicable. Publisher's Summary Gain the advantage in any verbal encounter by learning the secret language of covert communications. You'll discover more than tested, proven, life-changing communication secrets, including how to: Change a negative response into a positive one Break an embarrassing silence instantly Open people up without putting them on the spot Turn potentially challenging situations into winning achievements using the hidden power of certain questions Spot a liar - or know that someone is telling the truth - by reading their body language Ask for and get raises, promotions and jobs And so much more!

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